The London will exchange retail items that are returned to us within 14 days from the confirmed delivery to the client. Items are to be returned for exchange or credit only. No refunds will be provided for returned products.

  To qualify for an exchange, all items must be in the original condition and packaging (unused/unopened ). Returned items must have the original or copy of the purchase receipt.

  All sale items are FINAL SALE and can not be exchanged. Intimate items such as jewelry and deodorant can not be returned.

  Return shipping charges are paid for by the customer. The London is not responsible for any delays that may occur when shipping an item back for exchange.
Tip: Always keep the shipping confirmation until your exchange has been fully processed.

  If you receive a defective item, please contact us immediately at
hello@thelondon.ca with details and a photo of the product with the defect. Exchanges and defects will be shipped back to The London.

  The London, 1613 7th Avenue, Prince George, BC, V2L 3P7
Once we receive and fully examine the returned item, we will notify you by email. If the item is deemed defective, we will ship you a new replacement. Shipping charges for an exchanged item will be paid for by the customer.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the london.ca (the “Site”).

 PERSONAL INFORMATION WE COLLECT:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

  HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you
Screen our orders for potential risk or fraud
Provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

  SHARING YOUR PERSONAL INFORMATION:

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use third-party providers like WooCommerce & Stripe to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

  BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Common links so you can opt-out of targeted advertising:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/